Refund Policy — Komix
This page explains how refunds work for the ad-free purchase in Komix (weekly subscription, monthly subscription, or one-time lifetime purchase), provided by Hai Phat LTD.
1. Purchases are billed through Google Play
Every purchase in the App is processed by Google Play Billing. Google, not Hai Phat LTD, handles your payment method and the checkout itself.
2. How to request a refund
- Within 48 hours of purchase: Google Play generally lets you request a refund directly, no questions asked, via Play Store → Menu → Payments & subscriptions → Budget & history, find the order → Request a refund.
- After 48 hours, or for subscriptions: request a refund from Google Play at support.google.com/googleplay/answer/2479637, or manage/cancel your subscription via Play Store → Menu → Subscriptions (canceling stops future renewals but does not itself refund the current period).
- Refunds for purchases made through Google Play are granted or denied by Google, according to Google Play's refund policies.
3. Our refund policy
Hai Phat LTD does not issue direct refunds outside of Google Play's refund process, except where required by Google Play policy or applicable consumer-protection law (for example, statutory withdrawal/refund rights in your country, such as EU/UK distance-selling rules, or where Google routes a refund decision back to the developer). If you believe you're entitled to a refund under such a law, contact us at minhtrieo742@gmail.com with your Google Play order ID and we will review it.
4. Had a problem with a purchase? Gift code program
If you ran into a problem with your ad-free purchase — for example ads that kept showing after buying, or a subscription that didn't apply — instead of processing a refund ourselves, we make it right with a Google Play gift code you can redeem toward your next purchase (in Komix or anything else on Google Play):
How to get a gift code:
- Email minhtrieo742@gmail.com with the subject "Komix — purchase issue", your Google Play order ID (from Play Store → Menu → Payments & subscriptions → Budget & history), and a short description of the problem.
- We'll review your request, usually within 2–3 business days, and if confirmed, email you a Google Play gift code covering the value of your issue.
How to redeem the gift code:
- Open the Google Play Store app on your device.
- Tap your account icon (top right) → Payments & subscriptions → Redeem code (or go to play.google.com/redeem on the web).
- Enter the code from our email and confirm — the value is added to your Google Play balance immediately, ready to use for your next purchase in Komix or any other Google Play purchase.
Gift codes are a goodwill measure and are separate from, not a substitute for, any refund rights you may have directly with Google Play or under applicable law.
5. Contact us
Questions about a purchase or this Refund Policy: minhtrieo742@gmail.com